Introduction – What will you learn from this review?
William Hill Casino is part of William Hill PLC Group, one of the largest and most recognizable gambling companies in the world. William Hill is also listed on the London Stock Exchange, which guarantees you the highest possible security and safety. Besides this, WH offers what players love the most—hundreds of games and a live casino with huge betting limits.
William Hill Casino is part of the williamhill.com website and should not be confused with William Hill Casino Club, as this is another, different casino created by the William Hill PLC Group. If you want to learn more about this casino, please read our review of WHCC.
William Hill Casino: Table of content
- How to start playing
- Payment Methods at William Hill Casino
- Verification process
- Game Selection
- William Hill Casino for mobile devices
- William Hill Live Casino
William Hill Casino Promo Code
The first thing you need to do is register at William Hill Casino. Go directly to the registration form or click on the green “Join Now” button in the upper right corner. Fill out all the necessary data, use the promotional code and create an account. Now make your first deposit by selecting one of the available payment methods, choosing the amount, and confirming your deposit. All you need to do is choose your game. In this area, William Hill has a lot to offer! You can choose from almost 300 standard and over 30 live casino games. You can also switch between both of them easily without the need to transfer money to another account.
William Hill is owned by William Hill PLC, a company founded in 1934 and listed on the London Stock Exchange. Currently, William Hill PLC employs over 16,000 people in nine countries and runs over 2,000 licensed betting shops in the UK. This demonstrates how big and recognizable a brand it is. However, in our opinion, the most significant number is 2.8 million—the number of active digital customers around the world. William Hill is licensed and regulated by the UK Gambling Commission and has its main office in Gibraltar, a British Overseas territory.
William Hill Casino is tested by GLI, an independent company based in the Netherlands that tests game payout calculations. You can find their monthly reports by clicking on the “TST Labs Certified” button at the bottom of the page. A report shows you the game payout calculation, and it is divided into several categories including slots, table games, and card games.
|Owner company's name License: William Hill PLC|
|Date established: N/A|
|Main office address: 6/1 Waterport Place, Gibraltar|
|Listed on Stock Exchange: YES|
|License in the UK: YES
|Certificates: GLI Payout calculations, GamCare|
In terms of payments, William Hill has a lot to offer with over 30 deposit and withdrawal methods including credit/debit cards, e-wallets, online banking, pre-paid cards, and cash transfers. William Hill Casino covers almost every popular payment method and is really fast in terms of sending money to your accounts … but let’s start from the beginning.
Deposits at William Hill – anything you want is there
It’s hard to take a close look at every deposit method, so we’ll briefly cover each and provide the most important information in a table so it’s easier to understand. For most of the available options, minimum deposits start from £10 and payments are processed in real time. Maximum deposits vary from £750 with Paysafecard up to £80,000 with Skrill and £99,000 with a credit card.
Main deposit methods
Choose from eleven different deposit methods to begin playing for money at William Hill casino.
William Hill Casino deposit methods
|Payment method||Min Deposit||Max Deposit||Time to Deposit|
|Visa / Mastercards Credit Cards||£10||£99,000||Instant|
|Visa Debit Card||£5||£50,000||Instant|
|Fast Bank Transfer||£10||£10,000||Instant|
|Western Union||£25||£10,000||3-5 working days|
|Bank Transfer||£25||£10,000||3-5 working days|
|Bank Cheque||£25||£10,000||10 working days|
Withdrawals – one of the fastest payment processes
William Hill Casino gives you a wide range of withdrawal methods, but what’s most important here is the processing time. You can get your money in just one working day, which is a rare exception in online casinos!
William Hill Casino withdrawal methods:
|Payment method||Min Withdrawal||Max Withdrawal||Time to Withdraw|
|Visa / Mastercards Credit Cards||£5||£10,000||3-5 working days|
|Visa Debit Card||£5||£10,000||3-5 working days|
|Entropay||£5||£10,000||3-5 working days|
|Skrill||£5||£80,000||1 working day|
|PayPal||£5||£5,500||1 working day|
|Neteller||£5||£30,000||1 working day|
|Fast Bank Transfer||£25||£100,000||5-10 working days|
|Bank Transfer||£25||£100,000||5-10 working days|
|Bank Cheque||£25||£10,000||7-10 working days|
William Hill, as well as other casinos licensed by the UK Gambling Commission, needs to verify your age and identity known as the Know Your Customer process. In order to complete this process and make your first withdrawal, you have to send them one of the following documents:
- Driving license
- Birth certificate
- Signed credit agreement
- Citizen card
How do you send the documents?
There are three different methods to send the verification documents to William Hill. The first way, and probably the easiest, is to contact the support team via live chat. Log in to your account, connect to live chat, and click on the paperclip icon in order to upload your documents.
You can also send an e-mail to: [email protected] and as the subject, write your account number or username. Attach photos or scans of your documents (make sure that all four corners of the document are visible) and wait for the verification process to end.
William Hill even allows you to send photos of your documents via MMS. Just text the images to +447841953654 and enter your account number or username as the subject of the message.
The verification process lasts less than 48 hours, and when it ends with positive results, your account will be fully activated and you can withdraw your money.
William Hill gives you several options to contact the support team including live chat, e-mail, phone, and very helpful FAQs. The help desk works 24/7, however, we have mixed feelings about William Hill’s support. Why is that? Well, we had several problems with the live chat, the queue was quite long, and we didn’t want to wait over 7 minutes for a response. To be completely fair, the phone support answered our questions very quickly and the FAQs are really helpful, so you if you take a closer look at them often, you most likely won’t have to contact the support.
Questions and time of the response – live chat
We tried contacting the support via live chat three times on different occasions, but we always had to wait. The first time the wait was over 7 minutes, the second time nearly 6 minutes, and the last time was about 4 minutes. We asked two questions, the first concerning wagering and the second question about payouts in slot games. We received a comprehensive answer in about 5 minutes, so the whole connection lasted nearly 10 minutes.
Questions and time for the response – phone call and e-mail support
The telephone support works very well. An agent picked up the phone after just one minute, we asked the same questions as we did in the live chat, and we received a perfect answer. The whole connection lasted less than 3 minutes and was completely free as William Hill has free call services from mobiles. For the e-mail reply, we waited nearly 24 hours, but all of our questions were answered very well, so we didn’t have to send another e-mail asking for clarification.
Move to the paradise island
Waves, sun, and beautiful girls—what else could you need? Money, of course! Fortunately, in Playtech’s Beach Life, you will find all of these. This 20-line, 5-reel slot is one of the most popular slots in history! The symbols will bring back memories of your vacations near the ocean and a huge progressive jackpot gives you hope for an even better holiday!
The highest value can be won with the wild symbol—the sun, where four in a row gives you 2,000 coins and five of them hits the jackpot. Of the “standard” symbols, the best paid is the “scuba diver,” which pays 500 coins for five on the same line.
Besides the normal winnings, you can earn quite a sum with the bonus round. This is activated when you get three or more “treasure chests” in your active pay line. The bonus round is pretty simple—14 different chests show up and your task is to choose three of them to activate an instant bonus. Prizes depend on your luck and how many pay lines you have previously played.
Beach Life is probably the simplest progressive jackpot slot, however, prizes can stun everyone. The biggest win in history happened in 2012 when one player won over 8 million dollars with just one lucky spin.
Face the dark characters from the movie
Rocky is definitely one of the most memorable Hollywood movies of all times. Thanks to Playtech and William Hill Casino, you can now move to that reality and face characters such as Ivan Drago, Apollo Creed, or Clubber Lang. Of course, your goal is to win huge prizes, not to kick their…
Obviously, the best-paid symbol on this slot is Rocky Balboa, which pays 10,000 coins for five images on the same line. Rocky is also the wild symbol and it substitutes for every other symbol except the Italian Stallion scatter. Apollo Creed also pays well, giving out 1,000 coins for five symbols on the same active line.
The Rocky slot is full of bonuses; if you hit a white and red boxing glove on the 1st and 5th line, you will be awarded a knockout round. This special feature allows you to choose your opponent from Ivan Drago, Apollo Creed, and Clubber Lang. Then, Rocky will fight a 10-round match, and for every round he wins, you get coins. Every match ends with a knockout in Rocky’s favour. If the knockout happens before the 10th round, all the previous rounds are considered as won by Rocky and you will get money for each of the 10 rounds.
The second available bonus is free rounds if you gather three or more Italian Stallion symbols. You can win 15, 20, or 25 free spins depending on how many Italian Stallions you hit. All free rounds are played with a 2x multiplier.
Another bonus is gained by spelling ROCKY from left to right regardless of the pay line. This word will award you with a 5x total bet. The Rocky slot also has a gamble feature, where you can double your prize up to £5,000 by choosing a red or black card.
Discover the truth with the most famous detective
Sherlock Mystery is a 25-line, 5-reel slot based on Arthur Conan Doyle’s most famous character—Sherlock Holmes. This slot combines great graphics and nice winnings with three interesting feature games.
The face of Professor Moriarty is a wild symbol, which substitutes for every other symbol and pays 10,000 if you gather five such symbols on an active pay line. Baker Street plays as a scatter, which can activate 10 free rounds.
What we liked the most about this slot is “Sherlock Meets Watson” —a special bonus when you hit the Sherlock symbol and on his immediate right, the Watson symbol. This combination will pay three times your total bet and happens quite regularly.
Let’s move on to the feature games … hitting the bonus symbol three times anywhere on the 1st, 3rd, and 5th line opens a crime scene bonus, where you can pick from eight pieces of evidence and grab a cash prize. Also, gathering three scatter symbols will give you 10 free games with a random multiplier (2x, 3x, or 5x). What’s especially good in this feature is that “Sherlock Meets Watson” and the crime scene bonus are also available during free games.
You won’t find a William Hill Casino app on Google Play or App Store (only the Live Casino app is there), but there is a mobile website available. Almost all games from the desktop version are on the mobile version, however, we are not big fans of it. There is no search function, so you must look for your favorite game, which sometimes takes a long time. On the Android system, we had problems with launching a few games and moving back from the game interface to the casino lobby. It was much better with the iPhone, and on iOS everything ran better and without any problems.
We expected a little more from one of the biggest brands in the industry. It’s not that bad, but we expected much more. For example, the Winner Casino mobile website works much better and it operates with the same game provider—Playtech. Winner offers fewer games, but everything runs smoothly and causes no problems.
Also, we didn’t get any special offer while playing on the William Hill Casino mobile website so we can’t rate this mobile website very well. Not everyone has a phone with the iOS system and games should be available for every kind of operating system.
The William Hill Live Casino app
William Hill offers a special app for the iOS system. With Live Casino, you get access to all the tables from your iPhone or iPad.
Now it’s time to take a closer look at Live Casino. William Hill Live Casino made a huge impression on our team. It offers you over 60 tables with six different games, which is really impressive. You can freely choose the stakes from £0.10 up to £500,000. It’s one of the best places to play roulette with progressive systems because of the wide range of stakes on a single table.
The game selection at Live Casino is also very nice as they give you access to roulette, blackjack, casino hold 'em, baccarat, Caribbean stud poker, and three card poker. With the biggest choice in terms of tables, there is blackjack with over 30 tables with different stakes and dealers. The Live Casino software runs very well, and we didn’t experience any problems or lost connections.
Is William Hill Casino the same as William Hill Casino Club?
William Hill Casino and William Hill Casino Club are two different services. They are both parts of the William Hill brand, however, they have different support and domains. Of course, you can register on both casinos, but you need to create two separate accounts. In order to learn more about William Hill Casino Club, read our review.
How long will I wait for a withdrawal?
The time to withdraw your money from a player account to your bank account depends mostly on the method you’ve chosen. The fastest way to receive your funds is through Skrill and NETELLER. With these payment methods, you can even get your money in one working day, which is extremely fast compared to other online casinos. If you choose a standard bank transfer, you have to wait for 3-5 working days.
Can I use money won in the casino to bet on sports events?
Yes, on William Hill you have one account for all sections, so you can bet on the sports section, play games in Vegas and Macau, or even play bingo and poker.
How can I play William Hill Casino on my mobile device?
It’s very easy. Just visit the William Hill Casino website from your phone or tablet, log in to your account, and choose your game. These three steps are all you need to do in order to play on your mobile. There are plenty of games available for mobiles, so you can choose freely. Moreover, your mobile account is linked to your “standard” account in real time so all your winnings will be accessible immediately from the desktop version.
Is it legal to play William Hill Casino in the UK?
Yes, William Hill is licensed and registered by the UK Gambling Commission (number: 000-039225 R-319373-001). This means that you can play casino games in the UK as long as you are not underage. If you are a resident of another country, check the William Hill Casino terms and conditions and your national law.
What are the opinions about William Hill Casino?
Most of the players are pleased with William Hill Casino. Players appreciate fast withdrawals, a wide range of games, and a great live casino. If any problem occurs, the support team manages the problem very fast (but you do have to wait a while for the answer). What do bettingexpert’s users say about William Hill Casino? By far, we have received good reviews of William Hill Casino and we haven’t had any complaints from our players. We hope this won’t change anytime soon.